Study examines stay-at-home worker productivity potential

Working from home has become part of the so-called "new normal" for many people during the COVID-19 pandemic. However, there has been a move underway towards increased telecommuting for many years. Writing in the Global Business ...

Improved financial regulation deters misconduct, study finds

Improved regulation has deterred a greater amount of financial misconduct in the UK since the global financial crisis, according to new research published today by the University of East Anglia (UEA).

New IBM Service Plays Real-Time Matchmaker In Call Centers

IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...